IT support & Operations

IT-support-&-operations
IT support and operations is responsible for defining the way an organization manages software and hardware and ensure their business continuity without any risk. This also covers network administration, device management, mobile contracting and help desks. Our well defined process of managed services is the practice of insourcing  processes and functions intended to proactively monitor and improve operations and optimise expenses, providing an alternative fixes/solution to ensure business continuity. Under this model, you have direct oversight of the organization or system being managed, whereas our team will be delivering their quality managed services. Our services will be bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship. Our services are intended to be an efficient way to stay up-to-date on technology, have access to skills and address issues related to cost, quality of service and risk.
Now a days several IT infrastructure components of the business houses and corporations are migrating to the cloud, which is bringing some challenge of cloud computing. We provide in-house cloud services as well as coordinating with cloud services providers. It is well said that Business runs on IT and IT runs by their Operation and Support team. Our well defined Service and operation management processes ensure maximum availability, improved performance, better security and automated monitoring. Our IT Operations and Managed Services Includes :
  • Helpdesk Services (L1)
  • Level2 Support
  • Level3 Support and Code Fixes
  • Proactive Monitoring and addressing the issues
  • Service Management
  • Release Management
  • Change Management
  • Root Cause Analysis and Preventive Actions

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